Choosing
An Agency
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When choosing a home care agency, consider the following questions:
- How does the agency select employees? How do they test knowledge and skills? Are background and reference checks done?
- How
do you protect my personal health information?
To talk to us directly about these questions, please call us any time, day or night, on our toll free number:
877-NURSE17
877-687-7317
OXFORD'S RESPONSES TO THESE IMPORTANT QUESTIONS:
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" How long has the agency served the local community? Back to Questions
Oxford is the oldest home health agency in Southern California. Bob Sobel, who is the continuous, sole owner, founded Oxford in 1967. He lives locally and understands the needs of the people we care for.
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" How does the agency select employees? How do they test knowledge and skills? Are background and reference checks done? Back to Questions
Oxford has a thorough process to ensure they hire skilled, knowledgeable, caring employees, who appreciate being able to work with clients on a one-on-one basis. The key steps for hiring are:
• All applicants must have a physical examination, and TB test.
• In addition to their certification or license, CPR certification must be current
• They must demonstrate their knowledge and skill through extensive testing.
• Oxford then does thorough reference, DMV, Social Security and criminal checks
• The very last step at Oxford is to ask ourselves - 'Is this someone we would send out to take care of our own family member."
• An in depth orientation Is given to maintain Oxford's high quality of care
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" Who is considered the employer? Who pays state and federal taxes? Who is responsible for Worker's Compensation if there is an on-job accident? Who is responsible for Unemployment and Disability claims? Back to Questions
Clients have the peace of mind that Oxford is the employer, and will pay all state and federal payroll taxes. In addition, Oxford is responsible for Worker's Compensation, State Disability and Unemployment claims.
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" Does the agency insure and bond employees? Back to Questions
For your safety and security, all Oxford employees are insured and fidelity bonded.
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" What are the office hours of the agency? Back to Questions
Callers can always reach an Oxford employee. Oxford works 24 hours a day, 7 days a week. You will never reach a voice mail system. Oxford always has knowledgeable, professional employees answering the phone, who can assist you with home care needs.
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" Why would people want to work for this agency? Back to Questions
Oxford employees are proud to work for a company that appreciates them. In addition to monthly and annual recognition, Oxford offers many valuable benefits which include: medical, dental, vision insurance, 401K retirement plan, fitness center membership, credit union membership, recruitment bonuses, and much more. Employees are treated with dignity and respect.
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" Does the agency require that you make a commitment? Does the agency require you sign a contract? Back to Questions
Oxford does not require a commitment, nor a contract. You sign a client agreement, which confirms the rates quoted. Oxford only asks that service cancellations be made at least 4 hours prior to the start of care.
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" What happens if you don't like the caregiver / nurse? Back to Questions
Oxford guarantees their caregivers and nurses - Oxford will replace a caregiver / nurse anytime your expectations are not met. If you notify Oxford immediately, you will not pay for service that does not meet your expectations